Privacy Policy
Privacy at a glance
Indiekathaa is the customer-facing brand operated by Justknock Marketing Private Limited (“we”, “us”, “our”). We use personal information only as reasonably necessary to operate this online store, process and fulfil orders, manage customer accounts, communicate with customers, provide support, prevent fraud, maintain business records and comply with applicable law.
Contact: indiekathaa1@gmail.com
Registered address: 39-B, Ghora Mohalla, Aya Nagar, New Delhi – 110047, India
Effective date: 13 September 2026
Information we may collect
This may include your name, email address, telephone number, billing and delivery address, account information, order history, product preferences and information you voluntarily provide through customer support, WhatsApp, Instagram or the Contact Us form.
How we use information
We may use information to create and manage accounts, process orders, arrange delivery, provide customer service, communicate about orders, maintain inventory and accounting records, prevent fraud or misuse, respond to enquiries, and meet tax, legal and regulatory obligations.
Payments
When online payments are enabled, payment processing is handled through the payment provider, including Razorpay where selected. Indiekathaa does not ask customers to send card numbers, CVV, UPI PINs, OTPs or banking passwords through WhatsApp, email or telephone.
Cookies and essential technology
WordPress and WooCommerce may use cookies and similar technologies needed for login, cart, checkout, security and store functionality. Analytics, advertising or other third-party services, if enabled, may have their own cookies and privacy practices.
WhatsApp and Instagram
If you contact us through WhatsApp or Instagram, information you provide is also processed by those platforms under their respective terms and privacy policies.
Sharing and service providers
We may share information with service providers who help us operate the store, such as hosting, WooCommerce, payment processors, delivery/logistics providers, email services and other technology providers, only as reasonably necessary for the relevant purpose or where required by law.
Retention and security
We retain information for as long as reasonably necessary for the purposes described above, including order, accounting, tax, fraud-prevention, dispute-resolution and legal requirements. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.
Your requests
You may contact us at indiekathaa1@gmail.com to request correction of inaccurate information or raise a privacy concern. We may need to verify your identity and may be required to retain certain information by law.
Children
The store is intended for general consumers and is not knowingly directed at children. Please do not submit personal information for a child without appropriate authority.
Changes
We may update this Privacy Policy when our business, technology or legal obligations change. The effective date shown above identifies the current version.
This page is a website policy baseline, not legal advice. It should be reviewed by an Indian privacy/e-commerce lawyer against the business’s exact data flows and applicable requirements before final publication.